CRM, ERP & POS Systems Built Around Your Business

It depends on your team size, complexity and growth plans. For businesses with fairly standard sales processes and teams under 20 people, a well-configured HubSpot or Pipedrive is often the right choice — faster to deploy and simpler to maintain. For businesses with complex, unique workflows, high team headcounts or the desire to avoid long-term per-seat licence fees, a custom build is typically more cost-effective and powerful within 18–24 months. We will give you an honest recommendation on our discovery call after understanding your situation.

Yes, data migration is included as standard in all our custom system builds. We extract data from your existing system (whether that is Salesforce, an old database, spreadsheets or a legacy on-premise system), clean and transform it, map it to the new schema and import it with full validation. We run parallel testing to ensure data integrity before you go live, and we keep a rollback plan in place throughout the migration.

A focused CRM build typically takes 6–10 weeks. A modular ERP is usually delivered in phases over 3–6 months, with the most critical modules live first so you see value quickly. POS systems typically take 6–12 weeks depending on complexity. We always agree a phased milestone plan upfront so you know exactly what is being built when — and you can begin using early modules while later ones are still in development.

Absolutely. Every system we build is designed with the end user in mind — your sales team, your warehouse staff, your front-of-house team. We spend significant time on UX design and usability testing before development begins. We also provide comprehensive training sessions, video walkthroughs and written documentation so your team can get up to speed quickly and confidently. Ease of adoption is one of the most important success factors for any new system, and we take it seriously.

Yes. We build offline-capable POS systems using local data storage that sync automatically when connectivity is restored. This is critical for retail and hospitality environments where a dropped internet connection cannot be allowed to stop trading. We use progressive web app (PWA) technology and local SQLite databases to ensure your tills keep working even during outages, with full transaction sync once connectivity returns.

Yes. All projects include a minimum of 60 days of post-launch support as standard. For ongoing maintenance, we offer monthly retainer plans that cover hosting management, security updates, bug fixes, minor feature additions and priority support. Given that your CRM, ERP or POS is a business-critical system, we recommend a support retainer to ensure any issues are resolved promptly and your system evolves alongside your business.

Yes. We integrate with all major UK accounting platforms — Xero, QuickBooks, Sage and FreeAgent — as standard integration options. Closed-deal events in your CRM automatically generate invoices; POS sales flow to your accounts for reconciliation; ERP purchase orders sync with accounts payable. These integrations eliminate manual bookkeeping and give your finance team an accurate, real-time picture of the business.

Security is built into every layer of our systems. We follow OWASP security guidelines, implement role-based access control (RBAC), encrypt data at rest and in transit, conduct penetration testing before launch and perform regular security audits post-launch. All systems are hosted on UK or EU cloud infrastructure with automated daily backups and disaster recovery planning. We can provide full security documentation for your IT team or compliance requirements.